Refund policy

Refund & Return Policy

Thank you for shopping with Femi Flow. We are committed to providing you with high-quality products and the best possible service. Due to the personal and intimate nature of our products, our return and refund policy differs from that of general consumer goods. Please read carefully before making a purchase.

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1. Returns
• For hygiene and safety reasons, we do not accept returns or exchanges for adult toys once they have been sold, except in cases of confirmed product defects.
• Please ensure you review product details thoroughly before completing your order.

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2. Quality Guarantee
• All products come with a one-year quality guarantee.
 • If your product is damaged due to a manufacturing defect within one year of receipt, please send video and photo evidence to our customer service email: support@femiflowstore.com
• Once verified, we will provide a replacement product at no additional cost to you.

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3. Refunds
• If you wish to request a refund, please contact us as soon as possible after purchase.
• Refunds can only be processed if your order has not yet been shipped.
• Once goods have entered international shipping or customs clearance, we are unable to retrieve them and therefore cannot issue refunds.

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4. Disclaimer
• Damages caused by misuse, improper handling, or normal wear and tear are not covered under our quality guarantee.
• We reserve the right to update or amend this policy at any time without prior notice.
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